Our Talent > Senior Business Analyst
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Senior Business Analyst

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Advanced business analysis, solution design, and effective communication between clients and technical teams.
9+ Years Experience

Quick Facts

Agile Project Management Certificate

IIBA Entry Certificate in Business Analysis (ECBA)

Professional Scrum Product Owner (PSPO I)

TOEIC 850 Listening & Reading

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Summary

Business Analyst with 9+ years of experience in business analysis, solution consulting, and software development for large-scale Web, Mobile, and enterprise systems. Strong expertise in gathering, analyzing, and managing stakeholder requirements and translating business needs into functional specifications, User Stories, Business Rules, and practical solutions for development teams.

Experienced in working directly with international clients, Product Owners, Project Managers, Solution Architects, Developers, UI/UX Designers, and QC teams throughout the software development lifecycle. Proficient in business process modeling, BPMN, Wireframes, SRS, Use Cases, and API specifications.

Experienced in leading business analysis activities in Agile/Scrum environments, managing Product Backlogs, prioritizing features, supporting UAT, and coordinating issue resolution throughout implementation.

Core Tech Stack

Business Analytics

Detailed Technical Skills

Business Analysis & Requirements

  • Requirement Gathering & Elicitation
  • Requirement Analysis & Validation
  • Business Process Analysis
  • Business Rules
  • Functional & Non-functional Requirements
  • Gap Analysis
  • Root Cause Analysis

Documentation & Modeling

  • Business Requirement Document
  • SRS / Functional Specification
  • User Stories
  • Acceptance Criteria
  • Use Case
  • BPMN
  • Data Flow Diagram

Product & Agile

  • Agile / Scrum
  • Product Backlog Management
  • Epic & User Story
  • Feature Prioritization
  • Sprint Planning
  • Backlog Refinement
  • UAT Support

UI/UX & Solution Analysis

  • Wireframe
  • User Flow
  • UI Specification
  • Figma
  • Solution Analysis
  • API Flow Analysis
  • System Integration Analysis

Professional Experience

Finance & Payment Platform – Singapore

Senior Business Analyst, March 2023 – Present

Responsible for business analysis and solution design for an online finance and payment platform. Work directly with clients and stakeholders to gather, analyze, and validate business requirements.

Create Business Flows, BPMN, User Stories, Acceptance Criteria, and Business Rules for payment, transaction management, and reporting functions. Collaborate with Solution Architects and Backend Developers to analyze APIs, data flows, and third-party integrations.

Participate in Product Backlog management, Backlog Refinement sessions, and requirement clarification for development teams. Support UAT, analyze defects, and coordinate with QC teams to ensure delivered features meet business requirements.

Enterprise Insurance System – Japan

Business Analyst / Product Owner, January 2020 – February 2023

Participated in the development of an insurance management system for enterprise customers. Analyzed existing business processes and proposed improved workflows to reduce manual operations and improve operational efficiency.

Worked with Business, Finance, and Operations departments to gather requirements. Created functional specifications, User Stories, Business Rules, process flows, and Wireframes for new features.

Collaborated with Developers, UI/UX Designers, and QC throughout the development lifecycle. Participated in integration testing, UAT, Go-live, and post-launch user support.

E-commerce Platform – Vietnam

Business Analyst, June 2018 – December 2019

Analyzed requirements for Web and Mobile e-commerce platforms, focusing on product management, shopping carts, orders, payments, and promotional features.

Designed User Flows, Wireframes, and functional specifications. Worked with technical teams to analyze RESTful APIs and data flows between Frontend and Backend systems.

Performed functional testing, supported UAT, and monitored issues before product releases.

Enterprise Management System – Vietnam

Junior Business Analyst, April 2017 – May 2018

Participated in gathering user requirements and analyzing internal business processes. Supported the preparation of functional specifications, process diagrams, and Use Cases.

Collaborated with Developers and QC teams to clarify requirements, support functional testing, and validate system results before delivery.

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